Appeals

Understanding your benefit decision

Once we have dealt with your Council Tax Benefit or Second Adult Rebate claim, we will send you a letter. You will also receive a statement showing the information we have used to calculate your benefit. If you do not understand your benefit decision you can get in touch with us to explain it further.

If you think your benefit decision is wrong

If we have explained our decision to you and you think it is wrong, you can ask us to:

• look at the decision again; or

• pass your case to an independent tribunal that is run by the Tribunals Service.

You must write and tell us why you think your benefit decision is wrong. You must also tell us whether you want us to look at the decision again or pass your case to the Tribunals Service.

Frequently Asked Questions

• Q: What happens if I disagree with a decision or do not understand it?
• A:

  If you think we have made a mistake in assessing your benefit, or if you do not understand how your claim was calculated, you can write to our Benefits Section for an explanation. This is called a statement of reasons. If you disagree with a decision you have the right to challenge it. This is called requesting a reconsideration, and must be put in writing within one month of the original decision being made. You also have the right to appeal against a decision and to have your appeal heard by the Tribunals Service at an Appeal Tribunal.  The address for our Benefits Section is:
  
  Benefits Section
  Finance Department
  Council Offices
  211 Main Street
  Barrhead
  G78 1YS
  

Related Documents

Leaflet 3 - What to do if you think your benefit decision is wrong (PDF 99.4kb)