Account enquiries and payments

Contacts

For Council Tax enquiries and information, contact:

Council Headquarters
Eastwood Park
Rouken Glen Road
Giffnock
G46 6UG

Council Offices
211 Main Street
Barrhead
G78 1SY

Telephone: (0141) 577 3002
Email: ctax@eastrenfrewshire.gov.uk

Text phone: (0141) 577 4870

For Council Tax and Housing benefit enquiries contact:

Telephone: (0141) 577 3677
Email: benefits@eastrenfrewshire.gov.uk

Benefit office opening hours: Monday to Thursday 8.45am to 4.45pm, and Friday 8.45am to 3.55pm

Ways to pay

Your bill shows the amount to pay and when payments are due. You can view your Council Tax bill information online if you register for our Customer Connect service:

Website: Customer Connect

Online

Pay online using your debit or credit card, 24 hours a day, 7 days a week:

Website: Online Payments

Direct Debit

Direct Debit is the best way to pay each month through your bank or building society. You remain in control and have the right to cancel at any time. You also have a money-back guarantee in case of error.

Payments come out of your account on the same day every month: either the 1st, 7th, 14th, 21st or 28th. For more information and a direct debit mandate form, contact us using the details above, or download the form from the bottom of this page. Our account details are:

Account name: East Renfrewshire Council

Clydesdale Bank
227 Fenwick Road
Giffnock

Sort code: 826325
Account number: 00573135

Telephone

Pay by debit or credit card on:

(0141) 577 3002, from 8am to 6pm, Monday to Friday, and we will deal with your payment personally
(0141) 577 3030, to use our Automated Telephone Payment System, 24 hours a day, 7 days a week

In person

Pay by cash, postal order or cheque at either of our council offices. The opening times are:

Collection Hall, Council Headquarters, Eastwood Park: Monday to Thursday, 9am to 4.30pm and Friday, 9am to 3.30pm
Collection Hall, Council Offices, Barrhead: Monday to Thursday, 8.45am to 4pm and Friday, 8.45am to 3.30pm

Alternatively, you can pay in person at any Post Office. Remember to bring your payment card.

By post

Make your cheque or postal order payable to East Renfrewshire Council and send it to:

Director of Finance
Council Offices
211 Main Street
Barrhead
G78 1SY

National Giro Bank

If you are an account holder, send your payment to the National Giro Bank Centre in one of their special envelopes.

Payment difficulties

Our Debt Recovery team is here to help, so please contact us if you are worried about your payments:

Council Tax: (0141) 577 3208
Rents: (0141) 577 3714
Money Advice: (0141) 577 8420

If you do fall behind with your payments, we will send you a reminder asking you to bring your payments up to date within seven days.

If you do not do this, you may lose the ability to pay by instalments. Instead the full amount will have to be paid for that year within fourteen days.

If you do not pay the amount that you owe, we will take further action to recover the full amount. This may lead to Sheriff Officers becoming involved in recovering the debt. You will then have to pay any expenses involved, including an extra 10% of the amount you owe. In addition:

Your bank account may be arrested
Your earnings may be arrested
Deductions may be made from your Income Support and/or Job Seeker’s Allowance

If you have any difficulty in paying, or if you fall behind with your payments, please get in touch with us as soon as possible at either of our offices.

Frequently Asked Questions

Q: How can I change the date of my Council Tax direct debit?
A: You can pay by direct debit on either the 1st, 7th, 14th or 28th of each month. If you wish to change your date of payment, please contact our Council Tax team on (0141) 577 3002.
Q: How can I arrange to pay my council tax by direct debit?
A: You can call our Customer Services Officers on (0141) 577 3002 to ask for a mandate form to be sent to you. Alternatively you can download the Direct Debit mandate form from our "Account enquiries and payments" webpage. Complete and return this form to us as soon as you can.
Q: How can I find out what dates my council tax is due on?
A: All Council Tax instalments must be paid by the 1st of each month, unless you pay by direct debit. If you pay by direct debit, you can choose to pay on either the 1st, 7th, 14th or 28th of each month.
Q: How do I get my Council Tax transferred to my new address?
A: When you move permanently to a new address, you should tell us as soon as possible - ideally before you actually move, if you know the dates and your new address. Call our Customer Services Officers on (0141) 577 3002 and ask for a change of occupier form to be sent to you. Alternatively, you can download the "Moving home within East Renfrewshire" form from our publications directory. If you require any status discounts, let us know. Usually, you pay Council Tax from the date of entry to your new house.
Q: How can I find out how much council tax I have paid/still to pay?
A:
You can check your Council Tax account online by registering for our Customer Connect service - use the link to our Online Services on our website homepage. Alternatively, call our Customer Services officers on (0141) 577 3002, or visit our Council offices at Eastwood Park, Giffnock, or 211 Main Street, Barrhead.