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Comments, complaints and compliments

Your comments, complaints and compliments can help us to resolve any issues you have. We can improve areas of weakness and keep strengthening areas of good quality service.

We aim to deal with all complaints quickly, in a fair, confidential, consistent and effective way that improves our services.

Make a comment, complaint or compliment

The quickest and easiest way to complain is to contact the person you have been dealing with and tell them what the problem is. If you wish to report a fault you can contact customer connect to report it online. If you simply want to ask for more information, request a service or ask for advice you can contact customer services online.

Online let us know form

Please use the online 'let us know' form at the bottom of this page to tell us about any comments, complaints or compliments you have about East Renfrewshire Council services.

Phone

Customer Services: 0141 577 3001

Text phone: 0141 577 4870

Calls to our customer service centres may be monitored for training purposes.

Write to

Customer Services
East Renfrewshire Council
FREEPOST SCO1740
Rouken Glen Road
Giffnock
G46 6WZ

In person

You can visit either of the customer service centres at our council headquarters in Eastwood Park, Giffnock or Main Street, Barrhead and ask a customer service officer to write down your complaint for you.

Let Us Know - Our Complaints, Compliments and Comments

Please use this online form to tell us about any comments, compliments or complaints you might have about the council.

Information which must be provided to process this form is shown by an [*].

All other information fields are optional.

E.g. Mr., Mrs., Ms., Dr.
E.g. Jon Smith, Gillian Brown.
E.g. 0141 577 3500, 07845
E.g. name@website.com

E.g. Environment, Licensing

Fair obtaining notice

The Data Protection Act 1998 gives rights to you about how your personal data is obtained and used by East Renfrewshire Council (the "data controller") when you fill in this form.

The information you provide will be used to process this form only and not kept any longer than is necessary for this purpose. Please read our Privacy Statement for further information.