Standards and performance
Our customers have the right to expect certain standards of service from their library service. The customer charter and library standards set out the standards that we are committed to maintaining. The library service monitors their performance against these standard; we welcome feedback from our customers on these standards so that they can be shaped and improved in the future.
The library service endeavours to provide effective and efficient services for all. We, therefore, regularly monitor our performance against the aims and targets set out in our Policy and Financial Plan and our library strategy Connect – ER. We provide information to our customers on how we are performing and we compare our performance against other library authorities.
The library service strives to deliver the highest standard of service delivery and customer care. We consult with our customers to ensure that satisfaction levels are high and that we are delivering the services that our customers want; we consult with our customers using a variety of methods e.g. surveys and consultation events.
Your views are essential to us and we welcome comments, compliments and complaints . We monitor your comments and complaints and the feedback that your provide has a direct result on our services.
The document below - Connect ER - is the strategy for East Renfrewshire Library and Information Services.
Connect ER (PDF 34.9kb)